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Thinking —

Articles, Op-Eds & Whitepapers

WHITEPAPER

 

Seeing What You Know: the Relationship Between Valenced Trait Information and Visual Perception

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In my Psychology Honours thesis, I show that gossip can be even more dastardly than you think.

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ARTICLE / CMO MAGAZINE

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If marketing is all you do, you’ll never be very good at it 

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My colleague and I write a marketing article that implores marketers to stop reading so many damned marketing articles.

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ARTICLE / INSIDE RETAIL

 

How personalising your offer can backfire.

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A lot of companies strive to curate data-driven, hyperpersonalised shopping experiences for their customers – on behalf of these customers, I ask them to kindly stop.

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ARTICLE / INSIDE RETAIL

 

If you’re fitting in, you’re failing.

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My love letter to chicken-flavoured soap and other oddball ideas.

ARTICLE / B&T

 

Ask your psychologist for marketing advice.

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In the midst of our global pandemic, a crack team of top psychologists, policymakers, CEO’s and researchers got together with John Cleese to talk about the future of humankind – I cover some of the highlights.  

COLUMN / MARKETING MAG

 

Unconventional Wisdom: An introduction to counterintuitive marketing

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Unconventional Wisdom II: Struggling with CX? Just add friction

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Unconventional Wisdom III: If it ain’t broke, why not?

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In one of Marketing Magazine’s highest-read op-eds of the year, I explore some of the incredible business ideas that will reliably get you fired. 

ARTICLE / Mi3

 

The behavioural scientist's long-haul and short of it: Qantas vs Bonza and how brands can make boring wait times a CX lynchpin

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Ahhhhh....time flies when you're having fun. But what will it do when you're stuck on a fully-booked commercial airplane for 19 hellish hours, non-stop?

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WHITEPAPER / SCIENCE PROGRESS JOURNAL

 

World scientists’ warning: The behavioural crisis driving ecological overshoot

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Featured in The Guardian and Psychology Today.

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Authored alongside Ogilvy Vice-Chairman Rory Sutherland and a host of well-known environmental scientists, academics and behavioural science practitioners, this paper explores the disastrous 'Behavioural Crisis' hidden inside our most pressing environmental dilemmas (including the big one starting with a C).
 

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